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For sourcing enquiries, the structured form gets you the fastest and most useful answer.

The form asks for the things that actually change the answer: model or capacity, quantity, the province or state the equipment is going to, and any certification or labelling requirement your customer imposes. If you are still at the stage of comparing options rather than requesting a price, send the application and the duty requirement instead — an engineer will come back with a matched configuration before anyone talks about numbers.

Documentation requests — submittal sheets, drawings, certificate evidence for a specific model — go through the same channel. Tell us the model and the deadline and we will confirm what can be released. Kimi Song (General Manager) handles technical enquiries directly.

If your enquiry is time-critical, say so in the first line and include the installation window. We would rather tell you early that a date is not achievable than discover it after you have committed to a project schedule.

• · Model or family, and the capacity the project needs
• · Quantity, and whether it is a trial or a programme
• · Destination province or state
• · Any certification, labelling or language requirement your customer imposes